Novus Ai™ marks a new era in Automotive Retail Systems.
Automotive experiences made easier with Novus Ai Fully Responsive System .
Novus Ai™ delivers a digital automotive experience that encompasses the entire customer life cycle, from first contact through to sale, aftersales retention and then back on the journey to the next car purchase. Our multi-channel, online and offline platform measures every touch-point unlocking business intelligence that has previously not been possible.
Novus Ai™ is in the clouds - no need for software, or installation. We recognise that every business is different, so you choose what modules you want from our Automotive Suite and these are implemented at the click of a mouse. What’s more, your business also benefits from continuous upgrades and new technology without having to worry about hardware.
Welcome to the Digital Automotive Revolution!
- Standard Features
- Optional Features
- Full Brand Systems
- iQ Live
- Business Intelligence
Easy to use
Designed specifically for the automotive market, editing content has never been easier regardless of technical ability.
With a wide range of financial options available including including leasing, you can now pay for your Novus Ai™ System on a monthly basis at a level that reflects your business requirements. There is no huge capital investment which reduces the financial burden and the risk on your business
Bespoke Site Design
Novus Ai™ packages are fully tailored around the individual design and brand requirements of your business. We don’t give you a website out of a box; built to the same, tired template many dealers are using
We provide full on-site training to get you started
Organic Search Engine Optimisation
Sites are developed with search engine parametres engineered into the software to make optimisation as effective, easy and achievable as possible.
Analytics tools designed to provide you with up to the minute information on the performance of your Novus iQ® Automotive™ business across multiple channels.
Novus Ai™ is designed to integrate with a wide selection of data feeds including AutoTrader and Parkers etc, saving you time updating your stock.
Intelligent eMail re-Marketing
Customers can automatically receive stock updates. These branded e-mails provide details of stock that meet their requirements.
Integrated site search engine
Help visitors find what they’re looking for faster with customized search engines. Just point and click to populate custom search modules and add them to any page.
Our products are developed in-house and are based on Novus iQ's highly reliable technology that is continually evolved to ensure your business is always advancing. Uptime of 99.948%*
NEW Fully Responsive Web Presence
Novus iQ Business Intelligence Suite
Customisable user permissions
QR Code Integration & tracking
Stock Creation with Bulk Image Upload Area
Custom Creation of URLs
PDF Stock lists and Spec sheets
Intelligent new, used and demonstrator search facility
Behaviourally driven advertising
Advanced SEO Control
News feeds with RSS generation
Compare & Save features
Social Media integration
Stock feed integration (incoming & outgoing)
Dynamic XML Sitemap
Customer Profile Area
Full Google Integration
CAP data enhanced new & used car content
As a partner of CAP, we can utilise their data and seamlessly integrate it on your new Novus iQ powered website. This enables us to display items such as fuel economy, emissions and detailed specification.
Mobile sites, applications and responsive design
From May 2013, any Novus Ai website is made with responsive design as standard. This means that you only need to update one version of your website and this is accessible to all users, no matter what screen size they have. Some centres still prefer a dedicated mobile site, or the functionality of a mobile application – why not offer all three? Here at Novus Digital, we have a wealth of experience in creating engaging mobile apps.
Finance Calculator/Monthly Payment Search
Tailored, compliant, instant finance quotations. With multiple products and budget searching, it's simple to show your customers the monthly cost of their next car. Data is obtained in real-time from your finance provider, meaning all quotes are accurate and up to date.
Live Chat systems have been proven to increase conversion rates on motor websites, and unlike the phone enable multiple customer conversations with one staff member. It also opens up new opportunities for out-of-hours selling.
Matchup an internet visitor to your ever changing stock in real time. Car Locator is a digital concierge service, delivering thousands of enquiries every month.
Dynamic telephone numbers to enable tracking
Dynamic Numbers allows you to track and analyse telephone calls made by customers visiting your website. Each unique visit to your website is given a different phone number to call and our iQ system puts call tracking results in an easy to use format. This allows your business to see exactly what marketing channels are working best, the conversion rate of these channels and via our ‘loop-back’ system, even the cost per acquisition.
Advanced Green Search
Consumers are becoming more concerned with the green credentials of their car. This is even more apparent for business users, who are governed by the benefit in kind rating of their business vehicle. Our Green Search is seamlessly integrated into new and used search areas, allowing users to still filter by monthly payments, but now also by CO2 emissions, fuel economy and even insurance group.
Unique VIP/Offers Area
Working with some of the largest dealer groups in the country, we’ve created some very powerful digital events. No longer do centres need to spend a month’s marketing budget on a traditional VIP event, most of the costs can be negated by moving to an innovative digital solution.
Microsites are ideal for new model launch, sales events or activities within your business that do not warrant a full website. Our micro-sites can either sit independently, or actually work alongside your existing Novus Ai system.
Advanced email marketing
We’ve produced thousands of fully compliant email campaigns for various brands over the last 10 years. Our custom delivery system is capable of advanced personalisation, A-B testing and even dynamic email copy, ensuring that you always get the best response from your campaigns.
Full eCommerce Solution
Our fully responsive eCommerce Solution allows your centre to retail your full range of accessories and merchandise. With several advanced features, including behaviourally driven advertising and the functionality to place a deposit on a car, our eCommerce solution delivers results across the entire dealership.
Stock Management Solution
Our custom-built system talks with existing systems to automatically maintain stock and order lists in real-time. Both new and used stock is added to (and removed from) websites with no intervention and customer's can even track their own vehicle in the build process.
Sell My Car
Our system supplies centres across the country with thousands of owners looking to sell their car. 78% of these are actually looking to part-exchange their vehicle for something newer, making them some of the best enquiries a centre can get.
3rd Party Integration
Over the years, we've built up excellent working relationships with other software providers, and we integrate with more companies than most!
Tap into a built-in CRM database for targeted marketing lists based on past orders, web form responses, and more. Users can create lists manually, or import lists from other applications.
Audi Ai - Intelligent Automotive Solutions for the Audi Network
We have now completed the build of the first fully integrated business system, built specifically for the Audi Network. Below are just some of its features...
Brand aligned online presence
The most brand aligned Audi Centre website solution is now available on an attractive rental model. This innovative system allows dealer groups to control the entire online presence of their centres, via an easy drag-and-drop content system.
Big brand experience even at Centre level.
Our unique set-up reduces development costs allowing all centres to benefit from features normally associated with brand level. Digital assets such as 360o car rotators, only need to be created once. Each group, or centre can add the content item to their site from our Media Centre in just a few clicks. Even large items such as new model pages can even be pushed out across every centre from the Novus iQ system.
Business Intelligence suite
Even a brand as successful as Audi, have a duty to ensure that they maximise every enquiry. Likewise, their centres need to ensure that they maximise return on their marketing spend. Our trademark Novus iQ system was built with Audi centres in mind. Our ‘loop-back’ from the centre’s existing CRM, coupled with our dynamic phone number tracking, allow managers to see their real acquisition costs and identify areas of the sales process that need more attention.
Audi Locator System
Centres on the Novus Ai system have the ability of showing and even re-branding their entire group’s stock on their website, but what if a customer still can’t find the exact car they want? Our innovative system prompts users to register their vehicle requirements, so that our digital concierge service can find it for them. When a matching vehicle comes into stock (or a part-exchange is proposed), both the visitor and centre representative receive an alert.
Customer Satisfaction Guaranteed…
Despite the great effort made by Audi centres, it is impossible to keep every customer 100% happy. Audi UK’s own NPS survey system measures customer satisfaction in the days that follow the visit, but what if we could do this in real-time? The Novus Raptor Listening System does exactly that, enabling managers to resolve issues before the customer has even left the premises. What’s more, when the system is not in use, it acts as a dynamic advertising platform, responsive to the time of year, weather and time of day.
MyAudi Stock Management Solution
Our innovative solution allows staff members, and even customers, to track vehicle orders in real-time. Customers are kept up to date with scheduled messages and centres are able to see their performance against contract at the touch of a button. An integrated part of the online experience, new car stock is priced and maintained on the website automatically. It also delivers key aftersales messages/reminders to owners and creates a personalised online experience for each customer.
Utilising the Novus iQ system, our unique point of sale solutions deliver engaging advertisements based on the weather, time of day, geo-location, or even user profile. Ai Live merges the online and offline customer experience. With several different sizes and a be-spoke design service available, our solutions can be made to suit any centre, or off-site location.
Audi specific KPI system
The Novus iQ system sits at the centre of your business, allowing us to provide your sales team with up to the minute KPI data. Our digital leader-boards, can show everything from sales and deliveries, to finance performance and customer satisfaction scores. Events Mode enables you to bring immediate focus to specific criteria, or particular vehicles.
Built exclusively by Audi Owners and Centre Staff
Who knows what customers and centre staff want more than themselves? The entire Novus Ai suite has been built by experienced centre staff and repeat Audi customers, meaning that every module is customer centric, centre focused and brand aligned.
Novus Ai Raptor System
Upgrade your program with the Novus Ai system
and discover the insights that leaders in insurance,
telecommunications, banking and retail are using to transform this
single metric into an operational tool for continuous improvement.
Enable your survey program to leverage:
- Multi-channel collection tools to measure advocacy at every customer touch-point after every single customer interaction
- Real-time alerting system to notify front-line staff of detractors and their issues
- Integrated follow-up and action tracking to drive issue resolution and tracking of conversion of detractors to advocates
- Long-term trend charting and analysis to track your NPS scores across every part of the organization
- Organizational reporting hierarchies which ensure every manager has
real-time insight into how their team is impacting NPS scores
It’s good to talk, even better to listen...
Our fully responsive solution can run on desktops, tablets or even mobile devices. Most centres choose to run the platform on iPads, either handheld or built into one of our custom branded units. When these iPads are not in use they are programmed to display advertising, which can either be pre-determined by department managers, or delivered dynamically based on several factors.
Low cost solution
Our flexible rental model allows your centres to start benefiting from enhanced customer retention and business performance right away. From as little as £75 per centre per month, with a range of terms available, there has never been a better time to start engaging with your customers.
Ai Live - Digital Showroom Solutions
Your customer’s digital experience doesn’t need to end when they leave your website. Our Ai Live systems merge the online and offline experience, bringing rich media to your showroom, your forecourt and even product placement displays.
The not-so Silent Salesman
Our Ai Live point of sale solutions are powered by the same intelligent engine as our web-solutions, enabling content to be personalised based on the users profile, behaviour and even geographical situation. For example, if it is sunny in the local area, our Ai Live systems can automatically display adverts for cabriolet models, while other centres that experiencing poor weather will be displaying adverts for four-wheel-drive vehicles.
Events Point of Sale
Both Sales and Aftersales events can be dramatically enhanced with the use of our Ai Live platform. Why invest in additional event point of sale when the Ai Live system can be used to display any creative at the touch of a button? Adverts are uploaded via our easy to use interface, then via drag and drop, you select when and on what devices, your adverts appear.
Size does matter
We recognise that one size definitely doesn’t fit all and so we’ve built the Ai Live system to be fully responsive to any size. From iPad sized intelligent survey systems, to extra large digital windows, We work closely with our point of sale designers to ensure that the system not only delivers results, but you also get the look and feel that your brand deserves.
Track Finance Calculator enquiries, Missing stock images, Aged stock and much more. You get everything you need to monitor, measure, and analyze business performance.
Customer Tracking - No Extra tracking code
Track customer journey after the website enquiry to measure the true effectiveness of your enquiry management from online to offline and back again to measure conversions, pending sales & losts leads. Take advantage of a range of powerful reporting tools, built in and ready to go.
Access key metrics, charts, and a live feed of customer activity every time you log in to keep your finger on the pulse of your business.
E-Commerce & Customer reports
Easily set up custom e-commerce and customer reports for anytime access. Drill down into your business performance data or export it to Excel, PDF, and CSV formats.
Multistep process workflows
Automate business processes with multistep workflows that track and verify transactions, escalate issues when needed, and help you respond to customers faster.
Cheshire Oaks Audi
East Kent Audi
Thames Ditton BMW
Tonbridge Wells BMW
Thames Ditton Mini
Tonbridge Wells Mini
Get ahead of your competitors and get Novus Ai™ by calling us today on 01202 461687 and let's discuss how we can help you transform your Automotive Business